FAQ
Frequently asked questions
Everything you wanted to know before you start.
General
What is AI Build?
A platform for AI agents that answer your customers: a voice agent for phone and website calls and a chat agent for your website, WhatsApp and Telegram. They answer questions, book appointments and take messages for your team.
Do I need technical skills?
No. You choose your industry, fill in your business details and test the agent in the app. Adding the chat to your website is one line of code, and our team can help.
Which languages do the agents speak?
Voice agents speak English and Romanian. Chat agents speak English and Romanian on every plan, and Spanish, French, German and Italian with the Multilingual add-on or on PRO PLUS and higher.
Can I keep my current phone number?
Yes. Forward calls from your number to your AI Build number - always, or only when you are busy or do not answer (conditional forwarding depends on your phone provider).
Does it work with my calendar?
Yes, with Google Calendar. The agent checks your availability and business hours, and books, moves and cancels appointments.
What if the agent does not know the answer?
It says so honestly and takes a message: your team gets a ticket with the customer's details. It is told never to invent prices, hours or policies.
Is there a free trial?
Yes: 20 free credits - 10 call minutes and 10 chat conversations - to build and test your agents. No credit card needed. The credits are given once, not every month.
Can my team use it too?
Yes. Invite teammates as Admin, Editor or Viewer. Each person sees dates in their own time zone.
Where is my data and who can see it?
Your calls and chats are stored in your account and visible to your team. You can delete calls and conversations at any time, and closing your account erases your data after the retention period.
Can you build a custom integration for us?
Yes. Request it from the app (CRM, ERP, booking systems, connectors such as HubSpot, Zendesk or Slack): our team reviews it and sends a quote.
Plans and billing
What counts as a minute and a conversation?
Calls count in whole minutes, rounded up. A chat conversation includes up to 20 messages from your customer, and every 20 more count as one more conversation. A new conversation starts after 30 minutes without messages on your website, or 24 hours on WhatsApp and Telegram.
What happens when I use up my monthly allowance?
We e-mail you at 80% and 95%. At 100%, new calls and chats are politely turned away until you upgrade or the allowance renews on the 1st of the month.
Do unused minutes carry over?
No. Minutes and conversations renew on the 1st of every month.
Can I cancel anytime?
Yes. Cancel from Billing in one click; your agents keep working until the end of the period you paid for.
How much do I save with yearly billing?
Yearly billing is 10% cheaper than paying month by month.
How can I pay?
By card (processed by Stripe) or PayPal. Businesses can also ask us for an invoice.
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